real time remote testing
I am currently dong some work on a web portal.
I am wondering if you have any recommendations on tools for conducting real time remote usability sessions. I am imagining the following:
The user is at home exploring a web site and an overlay appears asking if they are interested in trying to qualify to participate in a usability study and receive a gift certifcate for Amazon.com "_blank" for example.
The user then clicks and is directed to a brief online survey screener and it says we will contact them in the next 30 minutes if they qualify. Meanwhile I am in the lab monitoring survey response to see who qualifies.
Next I would call them and and we would initiate some method for them to be able to share their screen with me and continue communicating via voice over the phone.
I am beginning to look at some applications such as
Ethnio Beta: boltpeters.com/ethnio "_blank"
Glance: glance.net "_blank"
Breeze: macromedia.com/breeze "_blank"
CoPilot copilot.com "_blank"
and WebEx.
My friend Stan Caplan recommended I check in with you to see if you are aware of some well known solution that is currently commonly used in the usability community to conduct real time remote web testing.
If you or the technical group have some thoughts on this matter, please fire away. Please feel free to forward thisquestion to the TG.
regards,
doug
dbram@gmail.com
___________________________
copyright 2004 ITG membership. all product names, websites, brands and articles referenced are the copyright or trademark of their respective owners.
I am wondering if you have any recommendations on tools for conducting real time remote usability sessions. I am imagining the following:
The user is at home exploring a web site and an overlay appears asking if they are interested in trying to qualify to participate in a usability study and receive a gift certifcate for Amazon.com "_blank" for example.
The user then clicks and is directed to a brief online survey screener and it says we will contact them in the next 30 minutes if they qualify. Meanwhile I am in the lab monitoring survey response to see who qualifies.
Next I would call them and and we would initiate some method for them to be able to share their screen with me and continue communicating via voice over the phone.
I am beginning to look at some applications such as
Ethnio Beta: boltpeters.com/ethnio "_blank"
Glance: glance.net "_blank"
Breeze: macromedia.com/breeze "_blank"
CoPilot copilot.com "_blank"
and WebEx.
My friend Stan Caplan recommended I check in with you to see if you are aware of some well known solution that is currently commonly used in the usability community to conduct real time remote web testing.
If you or the technical group have some thoughts on this matter, please fire away. Please feel free to forward thisquestion to the TG.
regards,
doug
dbram@gmail.com
___________________________
copyright 2004 ITG membership. all product names, websites, brands and articles referenced are the copyright or trademark of their respective owners.
posted by marc at
7:49 AM
3 Comments:
Hi, Mark. At MasterCard we do an increasing amount of remote testing (when it is cost prohibitive to fly in subjects to our lab in St. Louis, for example).
While I cannot formally endorse any one vendor, we have used both PlaceWare and WebEx. I have found the latter to be easier to use -- both for me and the participant.
Both require you to install a "plug-in" on the host and participant machines. This has posed issues with some of our customers, whose companies' Security departments do not allow the download of unauthorized software onto company machines.
During lab planning and preparation, I typically setup a walkthrough call with each confirmed evaluator and "test" the setup at least a few days before their lab sessions. Then, if he/she needs to get Corporate IT or Security to approve the download, we can do so and get it installed before their session.
I'd be happy to talk to you more about my experiences with these "offline". We also put together a list of different providers when we first explored this option in '03. Email me at: kate_peterson@mastercard.com
By
Kate Peterson, at 3:06 AM
Thanks for the input, Kate - I see you've found the blog :)
By
ajoy muralidhar, at 8:06 AM
good to see a blog dealing with credit card issues. Credit cards are a necessity in Western Life. Sadly they can be one of our biggest liabilities. I have a site dealing with clever credit card use. You might like to take a look
By
kerry, at 6:24 PM
Post a Comment
<< Home